Reference

How matkaresult Handles Your Personal Data

At matkaresult, your personal data belongs to you — we collect only what is necessary to run your account, process transactions via UPI, Paytm or PhonePe, and keep…

Data MinimisationEncrypted StorageYour Right to AccessClear Retention LimitsDirect Contact Path

Explore the Lobby Read FAQ

What This Policy Covers and Why

matkaresult Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to every interaction you have with matkaresult — account creation, wallet top-ups via UPI, Paytm or PhonePe, game sessions, and customer support exchanges. We collect your name, contact details, payment identifiers and device information solely to operate your account and comply with

1
obligations under applicable Indian law. We do not sell your personal data to third parties. Data shared with payment processors such as UPI rails or Paytm is limited to the transaction reference needed to confirm a deposit or withdrawal. Access to your account and the services
2
described here is subject to local law and is available only where local law permits. If you have questions about how a specific data point is used, our support team can walk you through the detail within 72 hours of your request.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH US DIRECTLY

Contact Us About Your Privacy

If you want to exercise any right under this policy — access, correction, deletion or portability — reach our privacy team through any of the channels below. We aim to acknowledge every request within 24 hours and resolve it within 15 working days. All channels are monitored seven days a week.

Team online

Email Privacy Team

Send your data request or privacy concern to our dedicated address. Include your registered account email so we can locate your record quickly and respond within 72 hours.

Live Chat Support

Open the chat widget on any matkaresult page and select 'Account & Privacy' from the menu. A support agent will confirm receipt and escalate to our data team on your behalf.

Help Centre Ticket

Log into your account, head to Help Centre, and raise a ticket under the 'Privacy & Data' category. Tickets are tracked and you receive status updates at each stage of the process.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply multiple layers of protection to every piece of data linked to your matkaresult account — from the moment you enter your UPI ID to the moment a withdrawal clears.

Encrypted Data Storage

All personal and financial data is stored using AES-256 encryption at rest. Payment tokens for UPI, Paytm and PhonePe are never stored in plain text — only masked references used for transaction matching are retained in our database.

Cookie Controls

We use session cookies to keep you logged in, analytics cookies to understand page performance, and preference cookies to remember your language and device settings. You can adjust or withdraw cookie consent at any time through the preference panel in your account settings.

Account Security Measures

Two-factor authentication is available on every account. Login attempts from unrecognised devices trigger an automatic verification step. We log IP addresses and device fingerprints for 90 days solely to detect and block unauthorised access.

Data Retention Schedule

Account data is held for as long as your account is active. Once you request deletion, non-transactional data is removed within 30 days. Transaction records required for financial compliance are held for the period mandated by applicable Indian regulations before secure deletion.

Third-Party Data Sharing

We share your data only with payment processors needed to complete a transaction, and with service providers who operate under data processing agreements with us. No personal data is sold or passed to advertising networks without your explicit consent.

Requesting Changes to Your Data

Submit a correction or deletion request via email, live chat or a Help Centre ticket. Our privacy team verifies your identity, confirms the scope of the request, and provides a written outcome within 15 working days of acknowledgement.

Frequently Asked Questions About This Policy

The questions below cover the data rights and privacy topics our account holders ask about most. If your question is not answered here, raise a ticket through the Help Centre or start a live chat and our team will respond with a specific answer within one business day.

We collect your name, email address, mobile number, and the payment identifiers you register — such as your UPI handle or Paytm mobile number. Device information and IP address are also logged for security purposes during login sessions.

Submit a Subject Access Request via email or through the Help Centre ticket system. Include your registered email address so we can locate your record. We send a structured data export to your registered email within 15 working days of verifying your identity.

Yes. Send a deletion request through any support channel. We remove non-transactional personal data within 30 days. Certain transaction records must be retained for the period required by applicable Indian financial regulations before they can be deleted.

No. We do not sell, lease or pass your personal data to advertising networks or marketing companies. Data is shared only with payment processors like UPI rails, Paytm or PhonePe strictly to complete your transactions.

Payment identifiers are tokenised immediately on receipt and stored only as masked references. The full UPI handle or Paytm number is never written to our database in plain text, and our payment processors operate under strict data processing agreements.

Open your account settings and go to the Privacy Preferences panel. From there you can switch off non-essential cookies, including analytics and preference cookies, at any time. Session cookies required for login cannot be disabled without ending your current session.

Contact our privacy team directly by email or via the Help Centre, marking your ticket as 'Privacy Concern — Urgent'. We acknowledge breach-related reports within 24 hours and escalate to a senior privacy officer for review and written response within five working days.

How matkaresult Handles Your Personal Data

Contact Us About Your Privacy

Email Privacy Team

Live Chat Support

Help Centre Ticket

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Controls

Account Security Measures

Data Retention Schedule

Third-Party Data Sharing

Requesting Changes to Your Data

Frequently Asked Questions About This Policy

01 What personal data does matkaresult collect when I open an account?

02 How can I access the personal data held on my account?

03 Can I ask matkaresult to delete my data?

04 Does matkaresult share my data with advertisers or marketing companies?

05 How are my UPI and Paytm payment details protected?

06 How do I withdraw my consent to cookies?

07 Who should I contact if I believe my privacy rights have been breached?

Related Pages